HotWire sent me a customer satisfaction survey...
I thought I'd share my reply here so that enterprise and anyone else
interested could find it:
Parking lot guy (Patrick R.) clearly tried to scam me and almost succeeded. Repeatedly he lied to me (at pickup time and then later on the phone). When in doubt I reached to another person on the phone (Vicky) my fears were confirmed, and a charge reversal was promised.
Basically he took advantage of the fact that the rental was prepaid through hotwire to charge me more. He ambiguously used sentences like "All you'll have to pay is... Great deal" but lied when I asked him if it was additional charges.
At return time, the same guy jumped on us. Bullying and trying to find damages on the car. I'd have appreciated if another rep had taken care of us then. When confronted about the scam, he excused himself for the "misunderstanding" with a snarky smile.
Thanksfully, after much computer fiddling, the charges were cancelled. We had to wait and have the entire family and luggages unloaded from one shuttle, but we had time before our flight so it worked out.
It was my first time with enterprise and probably the last. And probably with hotwire too, since with this broker you don't know with which company I'll end up renting from.
I want to think that this is this one guy that ruins it all and that this
scam practice is not encouraged by Enterprise corporation. Maybe I've been
unlucky and too credulous for once (After a long flight, I wasn't fresh
enough to realize that it was to too good deal to be true! I became,
suspicious next morning).
So this is decision time, aka open enrolment, aka big loss of time in the office.
This year, the insurance broker was pushing so hard on the new feature: HSA (Health Saving Account) that it was almost ridiculous. "FREE MONEY people!!!" (</blink>)
They brought a Geek in the meeting that demonstrated -- thanks to a spreadsheet -- that HSA is always better than other the other options. I've asked for the spreadsheet, but he responded, "I'm still working on it", which doesn't sound good. Too bad, because this is probably what would save me lot of time, and also could convince me that HSA is the new dope in Health-city.
But so far, I'm doubtful. I think spreadsheet-guy forgot to do the comparison with HMO in its demonstration. The total cost of Health this year for my entire family is around $2000 (*): ($1200 employee cost + $600 copays&dentals + margin of error), and in all honnesty, I don't think it's beatable by HSA, even after free money and tax benefits, because when you start paying a baby visit something like:
$115 for the visit + (3 shots = $90)
$15 copay (except first year of life which is free)
then free money runs out very fast and you start tapping in the other type of money, aka the one I'd rather spend on vacations or this awesome Canon L lense.
I miss the french system, not to say it's cheap and awesome, because it is really not (Remember "sicko" the movie? Well... Moore was really inflating quite a few "facts") but at least I don't need to fire up a calculator, or a spreadsheet -- god forbid -- to make a simple decision.
(*) which is low by all figures given during the presentation. Even with pregnancy, the costs didn't go up that much. We paid $250 for the birth: the cost for one hospital admission (And I think we tricked them, because technically only Caroline was admitted, but then we had a bed for Maelys too - $250 FREE MONEY)
uses a home computer’s internal microphone to listen to the ambient audio in a room, determine what is being watched on TV and offer web-based supplemental information, services and shopping contextual to each program being watched
I can't really believe it, and I can't stop thinking about funny situations and jokes about usage of this kind of “software”.